Senior Operations Manager – Fulfillment
Qurate Retail Group
Senior Manager, Practice Operations – Pediatric Primary Care
St. Luke's University Health Network
full-time
Posted on:
Location Type: Office
Location: Bethlehem • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Leads and manages the operations of assigned practices
- Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.
- Ensures operational readiness for clinical and administrative operations
- Manages practice operations, workflow execution, employee collaboration and overall patient experience
- Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices
- Utilizes organizational tools to monitor practice performance, identifies opportunities for improvement, and develops/implements improvement strategies
- Ensures adherence to policies, procedures, and SLPG Access Governance Principles
Requirements
- Bachelor's Degree in health or business administration and minimum three years of office management experience including one year in a health care organization required
- OR Master's Degree in health or business administration and minimum one year of office management experience including one year in a health care organization
- Strong business acumen
- Medical practice management experience in business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required
- Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required
- Skilled in all forms of communication
- Leadership presence/EQ, presents as a composed and competent leader
- Quality focused
- Patient and customer service focus
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
office managementfinancial managementhuman resource managementinformation managementrisk managementquality managementpatient care systemsexpense managementresource utilizationperformance management
Soft skills
strong business acumencommunication skillsleadership presenceemotional intelligencecomposed leadershipquality focuspatient service focuscustomer service focuscoaching and developmentcollaboration
