Manager, Practice Operations – Pediatric
St. Luke's University Health Network
full-time
Posted on:
Location Type: Office
Location: Allentown • Pennsylvania • United States
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About the role
- Leads and manages the operations of assigned practices to ensure successful practice operations.
- Ensures operational readiness for clinical and administrative operations.
- Manages practice operations, workflow execution, employee collaboration and overall patient experience.
- Partners with other organizational functions to coordinate and facilitate effective practice operations.
- Maintains strong collaboration and connectivity with Access Center operations and centralized functions.
- Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
- Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
- Utilizes organizational tools to monitor practice performance and identifies opportunities for improvement.
Requirements
- Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization required.
- OR Master's Degree in health or business administration and one year of office management experience including one year in a health care organization required.
- OR associate degree in health or business administration and eight years of office management experience including one year in a health care organization required.
- OR High School Diploma and eight years of office management experience including one year in a health care organization required.
- Strong business acumen
- Skilled in all forms of communication
- Ability to develop self and others
- Leadership presence/EQ
- Quality focused
- Medical practice management experience in business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.
- Strong direct performance management, tact and financial acumen required.
- Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
office managementfinancial managementhuman resource managementinformation managementorganizational governancepatient care systemsrisk managementquality managementexpense managementresource utilization
Soft Skills
business acumencommunicationleadership presenceemotional intelligencequality focusperformance managementtactdevelopment of self and others