Manager, Practice Operations – Orthopedics
St. Luke's University Health Network
full-time
Posted on:
Location Type: Office
Location: Bethlehem • Pennsylvania • United States
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About the role
- Leads and manages the operations of assigned practices to ensure successful practice operations
- Ensures operational readiness for clinical and administrative operations
- Manages practice operations, workflow execution, employee collaboration and overall patient experience
- Partners with other organizational functions to coordinate and facilitate effective practice operations
- Serves as point of escalation and addresses critical operational, technological, patient, and employee issues
- Achieves expected practice financial performance through judicious expense management and efficient resource utilization
- Utilizes organizational tools to monitor practice performance and develop/implement improvement strategies
Requirements
- Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization required.
- OR Master's Degree in health or business administration and one year of office management experience including one year in a health care organization required.
- OR associate degree in health or business administration and eight years of office management experience including one year in a health care organization required.
- OR High School Diploma and eight years of office management experience including one year in a health care organization required.
- Strong business acumen
- Skilled in all forms of communication
- Leadership presence/EQ, presents as a composed and competent leader
- Quality focused
- Exudes patient and customer service focus
- Shares a compelling strategy that inspires others
- Medical practice management experience in across key areas: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management required.
- Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
office managementfinancial managementhuman resource managementinformation managementorganizational governancepatient care systemsrisk managementquality managementexpense managementresource utilization
Soft Skills
business acumencommunicationleadership presenceemotional intelligencepatient service focuscustomer service focusstrategic inspirationquality focus