Össur

User Engagement Manager

Össur

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Oversee the implementation of regional patient acquisition programs.
  • Act as the primary connection point between global initiatives and regional teams to ensure alignment with organizational standards while adapting to local market needs.
  • Develop and submit formal briefs to the Marketing Communications (MarCom) team to request new collateral, literature, and digital assets.
  • Identify gaps in current patient-facing materials based on regional feedback and "struggling" patient data.
  • Ensure all new literature supports the patient journey, covering topics such as liner care, peer support, and reimbursement guidance.
  • Manage direct-to-patient programs, including outbound educational calls, non-clinical support systems, and proactive outreach for product renewals (e.g., liners, feet, and knees).
  • Partner with clinicians (CPOs) to integrate support programs as a valuable extension of their clinics, helping them identify "struggling" patients early and drive revenue through improved retention.
  • Collaborate with clinician advisory boards to pilot new call scripts, integrate regional feedback, and refine programs to better solve clinical and patient challenges.
  • Ensure a seamless referral process, maintaining a standard of contacting referred patients within 24 hours to begin their educational journey.

Requirements

  • Bachelor’s Degree: Required in Business, Marketing, Healthcare Administration, or a related field.
  • 5–7 years of experience in program management, patient advocacy, or healthcare business development.
  • Proven experience working within the medical device, O&P (Orthotics and Prosthetics), or healthcare services industry, with a focus on patient-centered care.
  • Experience managing programs across geographically dispersed regions and acting as a liaison for a global organization.
  • Ability to launch and scale complex initiatives.
  • Strong experience in briefing creative teams to develop collateral that translates complex patient journeys into accessible literature.
  • Demonstrated success in building trust with clinical partners (CPOs) and leading collaborative boards, such as a Clinician Advisory Board.
  • Proficiency in managing CRM systems or patient intake portals to ensure high-touch engagement and 24-hour response standards.
  • Expertise in overseeing multi-month support journeys, including check-ins for mental health, socket fit, and reimbursement.
  • Familiarity with non-clinical reimbursement guidance, funding navigation, and patient advocacy resources.
  • Exceptional verbal and written communication skills for piloting call scripts and presenting program value propositions to clinicians.
Benefits
  • Competitive Compensation Packages
  • Medical, Dental, and Vision Benefits
  • 401(k) Retirement Plan with employer matching contribution
  • 9 paid holidays
  • 13 vacation days, birthday and two (2) volunteer days
  • 8 sick days within your first year of employment
  • Paid Parental Bonding
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementpatient advocacyhealthcare business developmentbriefing creative teamsmanaging CRM systemspatient intake portalsoverseeing support journeysnon-clinical reimbursement guidancefunding navigation
Soft Skills
building trustcollaborationcommunicationleadershipadaptability
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in MarketingBachelor’s Degree in Healthcare Administration