Associate Manager, Investor Services
SS&C Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Mississauga • Canada
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About the role
- Perform day-to-day supervision of Associates including involvement in their performance appraisals and ongoing development.
- Provide periodic reports & feedback to IS management on investor relation topics, client issues and department initiatives.
- Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
- Act as point of contact for priority fund investors and managers
- Ability to handle and resolve escalated items
- Coordinate new client business meetings, clear communication of launch or conversion requirements.
- Ability to analyze, establish and review new client launch and conversion fund data in database.
- Work with external auditors and accounting to complete confirmation and due diligence requests.
- Review/Validate investor statements against accounting information and distribute investor statements.
- Review/approve and release wires and maintain wire instructions
- Review/process investor transactions in accordance with the Fund’s offering documents.
- Review and distribute reports to accounting/fund managers/investors
- Maintain database and dashboard to keep them accurate and current.
- Performance Letters, K1’s, audited financial statements, etc.
- Review fund manager reports per or upon request. I.e. ERISA, Blue Sky, etc.
- Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts.
- Perform database and application testing as warranted.
- Perform other duties as requested
Requirements
- Bachelor's degree or equivalent work experience
- Supervisory experience
- Knowledge of financial services/mutual funds/hedge funds/private equity funds preferred
- Good Knowledge of Microsoft Office Products
- Proven Ability to work under pressure and meet deadlines
- Strong organizational and relationship building skills
- Proven training skills and adaptable to various software/database applications
Benefits
- Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
- RRSP Matching Program, Professional Development Reimbursement
- Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Discounts on fitness clubs, travel and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance appraisalsfund PPMstrade documentsclient launch data analysisinvestor transactions processingdatabase testingaudited financial statementsK1swire instructionsdue diligence
Soft skills
supervisory experiencecommunicationrelationship buildingorganizational skillsability to work under pressureadaptabilitytraining skillsproblem-solvingfeedback provisionescalation handling
Certifications
Bachelor's degree