Design, implement, and enhance enterprise monitoring and observability solutions
Automate monitoring workflows to reduce manual effort and improve service reliability
Support Azure and on-prem infrastructure monitoring (agents, APIs, SNMP, WMI)
Develop and maintain SOPs, runbooks, service maps, and monitoring documentation
Integrate monitoring data with ServiceNow for incidents, changes, and problems
Track SLAs, MTTR, root cause analysis, and operational performance metrics
Collaborate with Change, Incident, and Problem Management teams (ITIL aligned)
Support disaster recovery planning and monitoring validation
Ensure compliance with Commonwealth IT policies and standards

Requirements

5+ years of experience in IT infrastructure monitoring, automation, or observability
Strong proficiency in PowerShell and one scripting language (Python, Bash, or SQL)
Hands-on experience with Azure Monitor, Log Analytics, KQL, Ansible
Experience with Azure Automation and CI/CD pipelines
Monitoring tools experience: SCOM, SquaredUp, Dynatrace, Datadog, or Splunk
Experience with ServiceNow or similar ITSM platforms
Knowledge of API integrations and secure authentication
Understanding of ITIL practices (Change, Incident, Problem Management)
Bachelor’s degree in IT, Computer Science, or related field

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellPythonBashSQLAzure MonitorLog AnalyticsKQLAnsibleCI/CD pipelinesAPI integrations

Soft Skills

collaborationcommunicationproblem-solvingorganizational skills