Squiz

DXP Consultant

Squiz

full-time

Posted on:

Location Type: Hybrid

Location: Brisbane • Australia

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About the role

  • Understand and prioritise customer needs and pain points in relation to digital experience design, delivery, and management
  • Design, plan, and facilitate stakeholder engagement and discovery workshops with audiences ranging from operational teams to executive leadership
  • Conduct research, interviews, and analysis to surface insights that inform strategy
  • Synthesise findings into clear recommendations tailored to customer context and priorities
  • Transform big ambitions into clearly articulated and actionable digital roadmaps
  • Identify opportunities to leverage Squiz DXP capabilities—including personalisation, A/B testing, portals, forms, and data capture—to improve customer digital experiences
  • Recommend how tools within the customer's wider ecosystem can integrate with and complement the DXP
  • Identify the resources, activities, and technologies required to implement solutions
  • Drive customer adoption of Squiz tools, services, and the DXP platform
  • Shape DXP adoption strategies that help customers realise value and build internal capability
  • Inspire customers with opportunities to deliver industry-leading digital experiences alongside a clear path to execution
  • Support post-engagement outcomes by ensuring recommendations are practical and implementable
  • Contribute to the design and development of new consulting services that drive product and service awareness
  • Build and refine service offerings, templates, and methodologies
  • Support capability building within the team, sharing expertise in UX, service design, and facilitation
  • Collaborate with cross-functional teams including Product, Delivery, and Customer Success

Requirements

  • 3-5 years experience in a strategy, service design, or UX consulting role
  • Background in digital agency, design consultancy, or enterprise software environments
  • Demonstrated experience designing and facilitating workshops with diverse stakeholder groups
  • Experience working with enterprise customers, ideally in government, higher education, financial services, telecommunications, or utilities
Benefits
  • Flexibility in your work environment with Squiz Flex—work where and how you feel most productive
  • Generous paid parental leave and company shutdown during the festive period
  • Access to professional development resources and career advancement opportunities
  • A culture that celebrates diversity and encourages collaboration along with an open-door policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital experience designservice designUX consultingstakeholder engagementA/B testingdata capturecustomer adoption strategiesfacilitationresearch and analysisdigital roadmaps
Soft Skills
customer needs prioritizationcommunicationcollaborationinspirationrecommendation synthesispractical implementationcapability buildingworkshop facilitationstrategic thinkingteam support