Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
Build and maintain operational dashboards to monitor key performance indicators and inform decisions
Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
Translate findings into clear, actionable insights and recommendations that inform broader decision-making

Requirements

3+ years of relevant work experience, ideally in operations, strategy, analytics, or a similar environment
Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
Experience using data to support fact-based decisions and process improvements
Familiarity with SQL, Tableau, or similar tools is a plus, but not required
Proven ability to manage cross-functional projects and drive outcomes independently

Benefits

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members
Various corporate perks and discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisoperational datasetsclaims datacustomer feedbackExcelPowerPointSQLTableauprocess improvementskey performance indicators

Soft Skills

project managementcross-functional collaborationcommunicationanalytical thinkingproblem-solvingattention to detailindependent executionstakeholder engagementadaptabilitydecision-making