SQA Services, Inc.

General

• Manage day-to-day throughput and performance of Service Delivery – Audits team responsible for scheduling the entire set of Audit-related services to be performed by our skilled Auditor/Associate team
• Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel
• Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization
• Provide tracking and reporting on key performance indicators (KPIs) including but not limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling rates
• Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course-correct issues before targets are missed
• Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, Contractor upskilling needs, and process friction to surface risks before they become delivery failures
• Flag emerging client behavior patterns which have negative downstream impact on scheduling throughput
• Raise process improvement needs with sufficient context to inform project scoping and resource decisions
• Document current-state processes and flag deviations from established standards
• Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively
• Provide guidance on best practices for scheduling, time management, and task prioritization

Audit Service Delivery Lead

QA Engineer

• PFMEA and PPAP reviews
• Assess completeness and technical accuracy of:
• Failure modes and **failure mechanisms**
• Cause-effect relationships tied to process steps
• Evaluate:
• Severity, Occurrence, Detection rankings
• Risk prioritization methodology (RPN or equivalent)
• Challenge robustness of:
• Preventive vs. detection controls
• Verify alignment with:
• Actual manufacturing process flow
• Known risks identified during assessments (RCR, commodity review, FAI)
• Ensure full linkage between PFMEA and Control Plan
• Evaluate:
• Control methods (error-proofing, SPC, inspection)
• Reaction plans for out-of-spec (OOS) conditions
• Confirm:
• Coverage of critical characteristics
• Adequacy of inspection frequency and methods
• Review statistical capability studies (Cp, Cpk)
• Validate:
• Data integrity and collection methodology
• Sample size and statistical relevance
• Process stability (variation analysis)
• Confirm readiness against thresholds (e.g., Cpk ≥ 1.33)
• Develop structured engineering review reports including:
• Gap assessment (Critical / Major / Minor)
• Risk implications
• Recommended corrective actions
• Provide clear **DTS readiness recommendation**

Audit Service Delivery Lead

Quality Engineer – DTS Technical Reviewer