Audit Service Delivery Lead

SQA Services, Inc.

Audit Service Delivery Lead managing scheduling and operational health for SQA’s audit products while coordinating a team across various locations. Responsible for performance metrics and process improvements.

Posted 7/18/2026full-timePalos Verdes Estates • California • 🇺🇸 United StatesSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing service delivery operations, focusing on scheduling, performance tracking, and team development. Proficient in identifying process improvements and effectively communicating risks to ensure operational success.

Highest-signal resume keywords

Service Delivery ManagementTeam LeadershipScheduling Software ProficiencyKPI Tracking and ReportingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProduction SchedulingSupply Chain ManagementKPI AnalysisProcess Documentation

Soft Skills

Organizational SkillsTime ManagementProblem-SolvingClear CommunicationAdaptability

Tools & Technologies

Microsoft Office SuiteExcelWordPowerPointTeams

Certifications & Qualifications

APICSSix Sigma

Industry Keywords

Service DeliveryAudit ServicesTeam CoordinationClient ManagementOperational Performance

About the role

Key responsibilities & impact

Manage day-to-day throughput and performance of Service Delivery – Audits team responsible for scheduling the entire set of Audit-related services to be performed by our skilled Auditor/Associate team
Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel
Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization
Provide tracking and reporting on key performance indicators (KPIs) including but not limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling rates
Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course-correct issues before targets are missed
Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, Contractor upskilling needs, and process friction to surface risks before they become delivery failures
Flag emerging client behavior patterns which have negative downstream impact on scheduling throughput
Raise process improvement needs with sufficient context to inform project scoping and resource decisions
Document current-state processes and flag deviations from established standards
Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively
Provide guidance on best practices for scheduling, time management, and task prioritization

Requirements

What you’ll need

Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience
Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus
Excellent organizational and time-management skills
Strong leadership and team management capabilities including coachability
Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment
Problem-solving skills and the ability to adapt to changing demands
Clear, proactive communication — especially in surfacing risks and issues with appropriate urgency and context
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus

Benefits

Comp & perks

access to comprehensive medical, vision, and dental coverage
access to a 401(k)-retirement plan (after 1yr of employment)
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
accrue 3 weeks of paid vacation
eligible for 8 or more paid holidays per year
eligible for 5 days of sick leave per year