Lead onboarding for new customers: discover customer workflows, map use cases to product features, and propose configuration approaches.
Configure and deploy tenant instances in our multi-tenant SaaS environment; create tenant-specific settings, roles, and workflows.
Customize UI/screens using basic HTML/CSS to accommodate client preferences and branding.
Execute data tasks in MySQL and MongoDB (data imports, verification, SELECT/UPDATE queries, simple migrations).
Manage configuration files and artifacts stored in AWS S3 and ensure correct environment configuration.
Support POS, mobile app and remote device integrations — coordinate back-end configuration, device provisioning and integration testing.
Perform on-site installations, field trials and device commissioning (validators, TVMs, vault modules, POS terminals and similar hardware) and coordinate with field service providers and customers.
Conduct networking checks and basic network configuration troubleshooting (IP, ports, DNS, VPN, NAT, cellular connectivity for remote devices).
Carry out UAT (User Acceptance Testing) with customers, triage issues, and manage remediation until sign-off.
Perform first-line troubleshooting and root-cause analysis across application, data and device layers; escalate to Engineering when needed.
Document implementation steps, runbooks, device configuration guides, and post-implementation handover material.
Work closely with Product, Engineering, QA, Support and Program Management to ensure on-time delivery from SOW to go-live.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Electronics, or equivalent experience
1–5 years experience in SaaS implementation, technical onboarding, professional services, or field integrations (hardware + software)
Practical familiarity with: Multi-tenant SaaS environments and tenant configuration principles.
MySQL and MongoDB (basic to intermediate: CRUD, simple joins, queries and updates).
AWS S3 for storage and config management.
Basic HTML/CSS for screen customization.
Networking fundamentals (TCP/IP, DNS, ports, VPNs, basic routing).
POS, mobile app, and remote device integration concepts (provisioning, firmware/firmware updates, connectivity).
Strong troubleshooting skills across application, network and device layers.
Excellent client communication and stakeholder management skills — able to run discovery sessions, demos, and UAT calls.

Benefits

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MySQLMongoDBHTMLCSSAWS S3SaaS implementationnetwork configurationtroubleshootingUATdevice integration

Soft Skills

client communicationstakeholder managementtroubleshooting skillsdiscovery sessionsdemo facilitationissue triageremediation managementcollaborationorganizationproblem-solving

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Electronics