SPX Technologies

Customer Service Process Support Analyst

SPX Technologies

full-time

Posted on:

Location Type: Office

Location: Bennettsville • South Carolina • United States

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About the role

  • Serve as the primary administrator for the Marley Concept CPQ application, including managing security, user profiles, data interfaces, system testing, and oversight of enhancements and new feature development
  • Act as the primary support resource for all Marley Representative Portal applications, ensuring user access, functionality, and issue resolution
  • Troubleshoot issues related to Electronic Data Interchange (EDI), identifying root causes, correcting deficiencies, and partnering with IT and customers to establish new EDI relationships
  • Train new representatives (REPs) and internal employees on Concept CPQ and Marley Order Management (MOM) systems to ensure accurate and efficient usage
  • Provide day‑to‑day support for system users, offering guidance, documentation, and troubleshooting to enhance user experience and system literacy
  • Deliver backup support for Customer Service Representatives during high‑volume periods, system outages, or scheduled leave coverage
  • Identify opportunities for application, system, and workflow improvements that enhance accuracy, speed, or overall customer experience
  • Lead or support implementation of process improvements, partnering with key stakeholders to ensure successful adoption
  • Maintain and refine system documentation, process maps, and standard work instructions to support scalable operations
  • Work closely with IT and project managers to support the development, testing, training, and administration of the Microsoft Dynamics CRM application
  • Serve as a liaison between Customer Service, IT, Sales, and external representatives to ensure systems, data flows, and processes align with business needs
  • Support cross‑functional initiatives by providing system insights, user feedback, and operational perspective during new system rollouts or upgrades

Requirements

  • Demonstrated problem‑solving, data analysis, and technical proficiency, including advanced Microsoft Office skills (Excel pivot tables, graphs, reports; PowerPoint; Word)
  • Experience supporting or implementing business software systems; background with CRM, CPQ, and IT/technical environments preferred
  • Strong written, verbal, and interpersonal communication skills with the ability to collaborate effectively across cross‑functional teams and all organizational levels
  • Proven ability to drive results through process improvement, metrics reporting, problem analysis/resolution, and consistent follow‑up on internal and external commitments
  • Highly organized, detail‑oriented, and team‑focused professional with a systematic work approach and the ability to build strong working relationships and support training or coaching needs
  • Bachelor's degree in Business, Engineering, or related field; MBA preferred
  • Deep knowledge of industrial equipment, systems, and technical applications
  • Experience managing global accounts or overseeing international sales operations
  • Demonstrated ability to work effectively across functions in a matrixed organization
  • Strategic thinker with the ability to balance short-term wins with long-term growth
  • Results‑driven mindset with a strong bias for action and continuous improvement
Benefits
  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Marley Concept CPQMarley Order Management (MOM)Electronic Data Interchange (EDI)Microsoft Dynamics CRMMicrosoft Officedata analysisprocess improvementmetrics reportingtroubleshootingsystem testing
Soft Skills
problem-solvingcommunicationcollaborationorganizationaldetail-orientedteam-focusedstrategic thinkingresults-driveninterpersonaltraining
Certifications
Bachelor's degreeMBA