Sprout Social, Inc.

Senior ML Ops Engineer

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $135,700 - $205,260 per year

Job Level

About the role

  • Build and maintain infrastructure using AWS, Terraform, and Kubernetes to support AI/ML at scale, including Generative AI applications.
  • Manage the end-to-end lifecycle of machine learning models, ensuring observability and tooling support both scale and speed.
  • Execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs.
  • Improve processes and champion ideas that matter while holding the team accountable to high code quality and engineering standards.
  • Support our AI/ML Scientists by developing tooling to streamline model development and deployment.

Requirements

  • 5+ years of experience developing and supporting AI/ML software in a production environment.
  • 5+ years of experience programming in object-oriented languages such as Java, Python, or C++.
  • Impact-oriented mindset with an interest in stability at scale and a willingness to engage in feature development.
  • 3+ years of experience developing and supporting scalable, distributed backend services (preferred).
  • 3+ years of experience building and supporting GPU-heavy services (preferred).
  • 1+ years of experience with LLMs / Generative AI, including managing their unique costs, constraints, and observability challenges (preferred).
  • 1+ years of experience with Infrastructure-as-Code (Terraform) and container orchestration (Kubernetes) within AWS environments (preferred).
Benefits
  • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
  • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
  • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
  • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
  • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
  • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
  • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
  • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSTerraformKubernetesAI/MLJavaPythonC++Infrastructure-as-CodeGPU-heavy servicesLLMs
Soft Skills
impact-oriented mindsetaccountabilityprocess improvementengagement in feature developmentnimbleness