Sprout Social, Inc.

Onboarding Consultant

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

SFDC

About the role

  • You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals.
  • Ensure our new customers are set up for success and have a customer-first mindset
  • Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience.
  • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.

Requirements

  • Professional English fluency in verbal and written communication
  • Proven client relationship experience in the technology industry
  • Experience delivering product training sessions via web conference software
  • Able to work North American hours, Central time (Chicago business hours)
  • Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution
  • Ability to manage simultaneous software implementations for multiple clients
  • Superior organizational skills
  • In-depth knowledge of social media tools
  • Salesforce.com or other CRM experience is a plus.
Benefits
  • Comprehensive Health Coverage: A 23,299 PHP monthly allowance to cover your health insurance (HMO) needs.
  • Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources.
  • Generous Paid Time Off: 24 days of paid leave, 5 sick days, plus regular holidays, special non-working holidays, and company-wide Rest & Recharge days.
  • Lifestyle Spending Account (LSA): An annual $500 USD fund to spend on your physical, mental, and financial well-being—from gym memberships to hobbies.
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet expenses.
  • Standard Compensation & Pay: We provide a 13th-month salary and adhere to all government-mandated pay premiums, including Night Shift Differential (NSD) and holiday/overtime pay.
  • Charitable Giving: A company match for your donations to eligible charitable organizations.
  • High-Quality Equipment: A 13" MacBook and other high-quality equipment to ensure you can do your best work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementproduct trainingsoftware implementationsocial media toolsCRM experience
Soft Skills
customer-first mindsetcommunicationorganizational skillsprioritizationgoal-oriented