Sprout Social, Inc.

Executive Assistant to the CRO, SVP - Head of CX

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $92,000 - $126,500 per year

Job Level

Lead

About the role

  • Collaborate closely with the CRO, SVP, Head of CX, and Chief of Staff to align priorities and ensure their schedules accurately reflect organizational goals.
  • Coordinate and manage meetings, ensuring key sales and success stakeholders are included as necessary.
  • Assist the Chief of Staff in preparing meeting agendas, gathering materials, and distributing detailed meeting notes with clear action items to the relevant technical and product teams.
  • Conduct regular reviews of the CRO and SVP, Head of CX's calendars to optimize time management, streamline scheduling, and minimize conflicts.
  • Support the logistical and tactical coordination of key revenue initiatives, including scheduling meetings, securing meeting rooms for in-person or hybrid sessions, and managing related logistics.
  • Serve as a liaison between the CRO, SVP, Head of CX, and cross-functional teams to maintain alignment on priorities and ensure smooth communication across departments.
  • Manage travel logistics for the CRO, SVP, Head of CX, and key team members, ensuring travel plans align with critical sales and success initiatives, such as onsite meetings and offsites.
  • Prepare and submit timely expense reports, ensuring compliance with budget guidelines and company policies.
  • Proactively adjust travel arrangements to accommodate last-minute changes, including flight cancellations or modifications to arrival/departure schedules.
  • Plan and organize internal and external events, including revenue offsites, onsites, and team-building activities.
  • Support the logistics and coordination of all-hands meetings, and other key gatherings for sales and customer experience teams.
  • Gather feedback from internal revenue teams after events to identify areas for improvement and optimize future event planning.

Requirements

  • 5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant.
  • Proven experience working in a fast-paced environment, with a strong understanding of managing complex revenue operations.
  • High proficiency with productivity tools (Google Workspace, Slack, Zoom) and collaboration platforms (Confluence) used in engineering and product management.
  • Extensive experience with expense management and travel booking software.
  • Experience supporting executives within sales or customer success teams.
  • Familiarity with sales methodologies such as MEDDICC, Challenger, and/or value-based selling.
  • Strong understanding of technical documentation, project management workflows, and technical reporting processes.
  • Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise.
Benefits
  • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
  • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
  • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
  • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
  • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
  • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
  • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
  • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
administrative supportexpense managementtravel bookingtechnical documentationproject management workflowstechnical reporting
Soft skills
time managementcommunicationcollaborationorganizational skillsflexibility