Sprout Social, Inc.

Product Support Specialist, APAC

Sprout Social, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Guide our customers - you will help manage incoming customer requests through a combination of email and chat. You will also handle screen share requests when more in-depth technical troubleshooting is necessary.
  • Own your output - you will consistently meet both the quantitative and qualitative expectations of the role, including Customer Satisfaction ratings, Quality Control reviews, response and resolution times.
  • Become a product expert - you will receive an in-depth onboarding in order to understand the ins and outs of Sprout Social and how to best support our customers

Requirements

  • 2+ years of customer-facing support experience in a fast-paced environment (SaaS industry experience a plus)
  • Willing to work an 8.5 hour business day shift, with a specified start and end time and scheduled lunch and breaks
  • Exceptional verbal and written communication skills, including chat support experience
  • Natural problem solver with a high standard for quality and track record of resourcefulness
  • Demonstrates composure, patience and initiative in their learning and development; open and receptive to feedback and coaching as it relates to their development
Benefits
  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
verbal communicationwritten communicationproblem solvingresourcefulnesscomposurepatienceinitiativeopenness to feedbackcoaching receptiveness