Sprinter Health

Director, Customer Success

Sprinter Health

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $180,000 - $200,000 per year

Job Level

Lead

About the role

  • Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner
  • Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
  • Partner with each customer to develop a multi-year strategic plan with ambitious growth targets
  • Develop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growth
  • Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap
  • Drive annual revenue targets and coordinate renewal of designated customer contracts
  • Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health
  • Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments

Requirements

  • 7-10 years of experience in customer success, account management, sales or consulting
  • Strong orientation toward problem-solving with a systematic and managed approach
  • Experience working with sales, operations, product, and other members of cross-functional teams
  • Urgency in execution and tendency toward speed with the ability to adapt and change
  • Strong empathy for customers
  • Comfortable with ambiguity
  • Excellent verbal/written communication and organizational skills
  • Strong executive presence and business acumen including experience working in a B2B environment
  • Proven ability to influence through persuasion, negotiation, and consensus building
  • Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results
Benefits
  • Offers Equity
  • Offers Commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem-solvingempathycommunicationorganizational skillsexecutive presencebusiness acumeninfluencepersuasionnegotiationconsensus building