Technical Implementation Manager, Enterprise Partnerships – Health Plans
Sprinter Health
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Own end-to-end onboarding and launch for complex enterprise health plan and health system partners
- Lead technical discovery across workflows, data/integrations, compliance, reporting, and success criteria
- Translate partner requirements into structured implementation plans aligned to Sprinter’s standard offerings
- Evaluate and broker custom partner requests in partnership with Product and Engineering
- Serve as primary internal owner for launch readiness, including risk identification and go/no-go decisions
- Drive cross-functional execution across Sales, Customer Success, Product, Engineering, Operations, and Support
- Manage technical setup and integrations, ensuring configurations meet Sprinter and partner requirements
- Troubleshoot onboarding issues (data transfer, workflows, configuration) and ensure smooth post-launch stabilization
- Partner with Product and Engineering to define and evolve Sprinter’s standard implementation offerings
- Build and continuously improve Sprinter’s enterprise implementation playbook across partners and geographies
- Establish clear handoffs and success criteria from deal close through steady-state Customer Success ownership
- Ensure implementation processes align with contractual SLAs and partner commitments
- Identify recurring implementation friction and translate insights into product or operational improvements
- Balance partner customization with long-term scalability and repeatability
- Influence senior internal leaders and enterprise customer stakeholders to maintain alignment and momentum
- Proactively manage dependencies, timelines, and competing priorities across multiple teams
- Provide clear executive-level visibility into launch status, risks, and tradeoffs
- Drive decision-making across ambiguous or high-stakes implementation scenarios
- Support strategic initiatives that improve enterprise partner experience and scalability
Requirements
- 5+ years in implementation, customer success operations, technical program management, or similar roles
- Led complex, cross-functional initiatives with multiple stakeholders and tight timelines
- Conducted technical discovery with enterprise customers and translated workflows into technical requirements
- Partnered closely with Product and Engineering to deliver scalable implementation solutions
- Managed enterprise or strategic customer onboarding and launch motions
- Operated effectively in fast-paced, high-growth environments with ambiguity
- Experience in healthcare, health tech, or with enterprise health plans or health systems
- Familiarity with healthcare operations, data integrations, or regulated environments
- Built or scaled implementation frameworks across multiple enterprise customers
- Strong stakeholder management with senior internal and external partners
- Track record of balancing customer needs with operational scalability
- Experience at a high-growth or pre-IPO company (Series B–D preferred).
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
implementationtechnical program managementdata integrationsonboardingworkflow translationrisk identificationconfiguration managementtroubleshootingenterprise implementation frameworkscontractual SLAs
Soft Skills
stakeholder managementcross-functional executioninfluenceproactive managementdecision-makingcommunicationorganizational skillsproblem-solvingadaptabilitystrategic thinking