Training and Quality Manager – Patient Operations
Sprinter Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team
- Manage and develop the training and quality team
- Define, implement, and enforce quality frameworks, audits, and performance expectations
- Review performance data and quality results to identify gaps and drive continuous improvement
- Reduce performance variability by addressing systemic training and quality gaps
- Lead coaching, remediation, and upskilling efforts based on performance outcomes
- Identify team-wide opportunities for improvement and translate them into training initiatives
- Ensure compliance with clinical, operational, and company standards
- Maintain and evolve SOPs, playbooks, and training documentation
- Serve as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performance
- Ensure training programs support efficient ramp, sustained performance, and long-term team effectiveness
Requirements
- Proven 4+ years experience leading training, quality, or performance programs in a scaled operations or customer-facing environment
- Strong people leadership and coaching skills
- Ability to analyze performance data and translate insights into action
- Experience building or scaling training and quality programs, not just maintaining them
- Strong judgment and prioritization skills in fast-moving environments
- Excellent communication and organizational skills
- Comfort operating in high-growth, high-change organizations
- Healthcare, patient engagement, or call center experience preferred
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance data analysisquality frameworkstraining program developmentcoachingremediationupskillingSOPsplaybookscontinuous improvementcompliance
Soft Skills
people leadershipcommunicationorganizational skillsjudgmentprioritizationanalytical skillsadaptabilityteam effectivenessproblem-solvinginitiative