Director, Solutions Consultants
Sprinklr
full-time
Posted on:
Location Type: Remote
Location: Illinois • Texas • United States
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Salary
💰 $161,000 - $269,000 per year
Job Level
About the role
- Lead, mentor, and develop a team of Solutions Consultants, supporting career growth, skills development, and onboarding
- Conduct regular coaching sessions, field observations, and performance feedback
- Ensure SCs are proficient in relevant industry use cases, Sprinklr capabilities, and new product enhancements
- Support hiring efforts to build a diverse, high‑performing SC team
- Partner with sales teams to qualify, shape, and support customer opportunities
- Serve as a strategic solutions advisor on high‑priority deals, guiding SCs on discovery, solution design, demos, and value articulation
- Help teams position the value of unified customer experience management and Sprinklr’s differentiated platform capabilities
- Act as a solutions sponsor for select accounts when additional executive presence is needed
- Collaborate with Sales, Marketing, Customer Success, and Product to ensure alignment on messaging, positioning, and solution strategies
- Provide structured feedback to product managers and engineering teams based on field learnings, customer requirements, and competitive insights
- Participate in product interlock processes to support product roadmap discussions and feature prioritization
- Support team readiness by organizing training sessions, sharing best practices, and developing reusable assets
- Help improve SC processes, playbooks, and methodologies to drive consistency and impact
- Contribute to SC onboarding and enablement programs, ensuring a strong, efficient experience for new hires
- Initiate and support projects that enhance the SC organization’s capabilities, tools, or workflows
- Maintain awareness of emerging trends in AI, conversational technologies, unified customer experience management, and social, marketing, and service technologies.
- Coach SCs on how to translate these trends into customer‑relevant insights and solution narratives
- Represent the SC team at internal sessions, regional events, and customer workshops as needed.
Requirements
- 6–10+ years of experience in Solutions Consulting, Sales Engineering, or a similar presales role in an enterprise software environment
- 5+ years of people management experience
- Strong track record of supporting enterprise deals and delivering value‑driven customer engagements
- Strong leadership and coaching skills with the ability to mentor and develop technical talent
- Experience with complex system design, enterprise architecture fundamentals, and integrations
- Familiarity with AI concepts, data architecture, APIs, and modern SaaS platform technologies
- Excellent presentation, communication, and storytelling skills
- Ability to influence cross‑functional teams and collaborate in a matrixed environment
- Experience facilitating or contributing to discovery workshops, solution design sessions, or human‑centric design approaches (preferred but not required).
Benefits
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solutions ConsultingSales Engineeringenterprise softwarecomplex system designenterprise architectureintegrationsAI conceptsdata architectureAPIsSaaS platform technologies
Soft Skills
leadershipcoachingmentoringcommunicationstorytellinginfluencingcollaborationteam developmentperformance feedbackcustomer engagement