Oversee execution of customer security audits, RFPs, questionnaires, and evidence gathering using standardized and scalable processes
Manage customer‑facing security engagements, including executive briefings, escalations, pre‑sales/post‑sales assessments, and security presentations
Manage and perform detailed reviews of commercial contracts, MSAs, SOWs, DPAs, and security addendums to ensure all required security, privacy, confidentiality, and risk‑mitigation clauses are accurately represented and enforceable
Oversee vendor risk assessments for critical vendors and sub‑processors, mapping controls to frameworks (ISO, SOC, GDPR, etc.)
Oversee vendor‑submitted agreements to ensure alignment with internal security standards, including right‑to‑audit, data handling, breach notification, sub‑processor restrictions, encryption requirements, and termination rights
Partner with Legal, Procurement, Privacy, and Product teams to negotiate and refine security terms, ensuring Sprinklr’s risk exposure is minimized, and contractual protections adhere to compliance frameworks (SOC2, ISO 27001, GDPR)
Provide expert security input during contract‑negotiation cycles, leveraging experience captured in internal VRM workflows such as commercial contract reviews within the procurement tool and ensuring necessary clauses are included before closure
Build strong partnerships with executive‑level stakeholders, ensuring the team is positioned as a trusted advisor in customer assurance and vendor‑risk discussions
Maintain and evolve Customer Trust documentation, contracts guidance, knowledge base materials, and security collateral
Manage a geographically distributed team across regions (e.g., US, EMEA, APAC), providing clear expectations, alignment, and consistent communication for distributed staff
Lead, mentor, and develop team members across Customer Trust, Vendor Risk Management, and GRC, ensuring high‑caliber deliverables and operational excellence
Oversee workload distribution, prioritization, and quality of output across audits, RFPs, customer assessments, and vendor‑risk workflows
Ensure teams execute critical tasks on time and meet stakeholder requirements with clarity and accountability
Provide coaching, performance feedback, and career development guidance to junior and mid‑level staff, helping them grow into leadership roles
Navigate cultural, regulatory, and operational differences across regions, ensuring consistent execution while adapting appropriately to local requirements
Implement workforce planning to strengthen organizational resilience and maintain continuity during peak compliance and customer‑assurance cycles
Foster an equitable, transparent, and collaborative environment where global staff feel engaged, supported, and empowered to deliver high‑quality work
Lead process improvements that enhance efficiency, scalability, and quality across Customer Trust and Vendor Risk programs
Drive automation and process streamlining for audits, assessments, VRM workflows, and customer documentation delivery
Define and standardize operational procedures, knowledge‑sharing practices, and documentation to improve team effectiveness
Mature Trust dashboards, metrics, KPIs, and board‑level reporting for customer trust and vendor risk posture.

Requirements

A Bachelor's or Master’s degree in a technical/security field or a non-technical degree with combination of Customer Trust and GRC related work experience
At least 8-12 + years of experience in Customer Trust, GRC, Assurance, Security Compliance, Vendor Risk, or related leadership roles
At least 5+ years of experience managing people, projects and operational tasks
Strong communication and stakeholder negotiation skills; ability to simplify complex risk topics
Expertise in RFP handling, customer audit coordination, and security narrative building
Vendor risk domain knowledge: cloud risk, operational resilience, privacy, and regulatory exposure
Analytical rigor, understanding risk, and evidence-backed decision-making
Knowledge of security controls frameworks such as ISO 27001/27002 and NIST 800-53
Generally adept at picking up new technologies and experience working with a Customer Trust/Vendor Management/GRC tools
Excellent interpersonal communication, teamwork and project management skills
Strong written and verbal communication skills
Strong sense of accountability with the ability to work independently with minimal direction and follow-up
Demonstrated ability to perform process analysis and experience in documenting controls
Proven analytical and troubleshooting skills
A broad understanding of information security risk and controls
Personal integrity, accountability, and the ability to take ownership of programs
Able to foster a collaborative working relationship with multiple areas and complex business lines, globally and remotely.

Benefits

Voluntary healthcare coverage in countries where applicable
Paid time off to recharge and spend time with loved ones
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RFP handlingcustomer audit coordinationsecurity narrative buildingsecurity controls frameworksISO 27001ISO 27002NIST 800-53process analysisevidence-backed decision-makingvendor risk management

Soft Skills

strong communication skillsstakeholder negotiationanalytical rigorinterpersonal communicationteamworkproject managementaccountabilitycollaborative working relationshipmentoringleadership