Senior Manager, Professional Services
Sprinklr
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
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Job Level
About the role
- Manage and direct a part of regional high-performing consulting team
- Provide both technical and organizational leadership towards the team
- Maintain own and team performance against key business metrics
- Co-define and maintain regional implementation practice strategy
- Collaborate with other units across Sprinklr, focusing on collaboration with license sales
- Assure implementation delivery standards at cross-team level
- Facilitate team feedback to regional professional services leadership
- Partner with Engagement Management leaders on forecasted services opportunities
- Maintain a high level of employee satisfaction
- Ensure a high level of implementation expertise across the Sprinklr product
- Participate in high-level, strategic customer meetings in support of consultants
- Act as an escalation point for implementation consultants
- Coordinate expert-level solution recommendations and problem resolution
Requirements
- Minimum 8 years of experience in technology consulting or professional services unit of an enterprise SaaS vendor
- Prior experience managing and developing services teams
- Excellent written and verbal communication skills; highly competent and confident presenter
- Strong people and team management skills
- Strong willingness to learn and absorb technical concepts
- Demonstrate a passion for the customer experience technology with eagerness to learn
- Highly commercially aware and able to manage a portion of the project portfolio for revenue and marginality
- Ability to work independently and as a member of a team, within region and across regions
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Passion for solving client and internal challenges, and commitment to client delight
- University degree, or higher advantageous
- German language skills optional and a plus
Benefits
- Voluntary healthcare coverage
- Paid time off
- Open Mentoring Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology consultingprofessional servicesSaaSimplementation expertisesolution recommendationsproblem resolutionproject portfolio managementrevenue managementmarginality management
Soft Skills
leadershipcommunicationteam managementcustomer experienceindependencecollaborationtime managementproblem-solvingclient satisfaction
Certifications
university degree