Sprinklr

Product Education Facilitator – Agentic Learning, AI-Enhanced Enablement

Sprinklr

full-time

Posted on:

Location Type: Remote

Location: Illinois • New York • United States

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About the role

  • Lead training projects from start to finish- including needs assessments, curriculum design, development, delivery, and measurement.
  • Conduct training assessments through workshops, interviews, and surveys; synthesize findings to build curriculum maps, delivery plans, and timelines.
  • Develop and deliver end‐user training using multiple modalities (virtual, classroom, eLearning, microlearning).
  • Build and maintain subject matter expertise in Sprinklr products and related industry solutions.
  • Deliver web‐based and in‐person classroom training for customers, partners, and internal teams.
  • Design and implement agentic learning frameworks that use AI to provide contextualized, adaptive, and personalized learning experiences.
  • Leverage AI tools to modernize content creation, automate knowledge updates, and drive continuous improvement of training materials.
  • Integrate microlearning directly into workflow environments to reinforce knowledge at the moment of need.
  • Introduce advanced skills‐assessment models, including Socratic or AI‐driven evaluation methods, to measure competency and retention.
  • Develop new approaches to learner engagement, including gamification strategies and dynamic learning pathways.
  • Apply emerging adult learning methodologies and stay ahead of evolving technologies to disrupt traditional enablement models.
  • Build trusted relationships with clients and internal stakeholders, ensuring training programs align with business goals.
  • Partner cross‐functionally with Sales, Product, Marketing, Customer Success, and Enablement to support GTM objectives.
  • Represent the learning organization as a thought partner on modernization, AI adoption, and the future of enablement.

Requirements

  • 3+ years of proven experience creating and delivering corporate training (instructor‐led, eLearning, hybrid), ideally in a SaaS environment.
  • Strong understanding of adult learning principles, instructional design methodology, and learning experience design.
  • Proven experience applying AI within learning programs (LLMs, agentic systems, RAG, adaptive learning platforms, prompt engineering).
  • Ability to discuss SaaS solutions, CXM concepts, and enterprise technology implementations with customers.
  • Strong analytical skills with the capability to assess training needs, craft learning plans, and measure results.
  • Excellent communication, presentation, and stakeholder‐management skills.
  • Autonomous, detail‐oriented, and comfortable in a fast‐paced, evolving environment.
Benefits
  • Voluntary healthcare coverage
  • Paid time off
  • Open Mentoring Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum designtraining assessmenteLearningmicrolearningAI toolsgamificationinstructional designlearning experience designadaptive learningprompt engineering
Soft Skills
communicationpresentationstakeholder managementanalytical skillsautonomousdetail-orientedrelationship buildinglearner engagementcross-functional collaborationfast-paced adaptability