Sprinklr

Lead Solutions Consultant

Sprinklr

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $134,000 - $223,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
  • Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
  • Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
  • Must be local to where our customers are and be willing to travel up to 40% of the time.

Requirements

  • Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
  • 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
  • 5+ years of experience with software architecture and design within CCaaS systems
  • Demonstrated experience in implementing AI solutions for marketing technology and social media management
  • Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions.
  • Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
  • Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value
  • Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
  • Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.
  • Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments
  • Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics