Springer Nature

Manager

• Cross-functional collaboration: collaborate with the 2nd and 3rd line support teams and Global Business Systems (GBS)
• User engagement (up to 700 users): organize and communicate business user engagement activities on a regular interval
• Managing the onboarding training program: organize and coordinate various training activities to ensure new starters are effectively integrated
• Reporting: Track and report on the status of user-reported tickets; provide regular updates to stakeholders
• User access management: ensure proper licensing allocations
• Documentation maintenance: maintain up-to-date documentation
• Technology integration: Explore opportunities for automation and innovation in providing user support

Publishing Systems Support Manager