Springboard

Operations

• Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs.
• Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale.
• Serves as the central owner of talent execution and quality.
• Manage a small team and partner closely with program leadership and support operations functions.
• Design strategy for onboarding, training, and readiness processes for mentors and live instructors.
• Ensure consistent performance management, QA, and remediation standards across programs.
• Create systems to identify performance risks and lead improvement plans.
• Own talent capacity planning to support cohort launches and ongoing delivery across all programs.
• Drive sourcing strategy, execution, and hiring workflows for new course talent roles.
• Build and maintain scalable talent ops processes and documentation for the team.

Talent Operations Manager

General

• Own all aspects of human-guided support and delivery for full student journey for multiple new initiatives from end-to-end
• Proactively identify capability gaps within programs and student journeys before they become bottlenecks
• Translate portfolio-level insights into strategic recommendations for Program Leadership
• Build and sustain a high-performing team by actively investing in individual development
• Demonstrate a founder's instinct for operational design
• Recruit, negotiate, and manage relationships with external partners
• Serve as a connective force internally

Talent Operations Manager

Program Success Lead