Talent Operations Manager

Springboard

Talent Operations Manager at Springboard leading end-to-end operations for course talent in various programs. Responsible for onboarding, training, and consistent performance management across the team.

Posted 6/26/2026full-timeRemote • Arizona, California, Florida, Illinois, Massachusetts, New York, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Owns the end-to-end operations and quality management of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs.
Ensures we have the right talent, onboarded effectively, performing consistently, and deployed reliably as programs scale.
Serves as the central owner of talent execution and quality.
Manage a small team and partner closely with program leadership and support operations functions.
Design strategy for onboarding, training, and readiness processes for mentors and live instructors.
Ensure consistent performance management, QA, and remediation standards across programs.
Create systems to identify performance risks and lead improvement plans.
Own talent capacity planning to support cohort launches and ongoing delivery across all programs.
Drive sourcing strategy, execution, and hiring workflows for new course talent roles.
Build and maintain scalable talent ops processes and documentation for the team.

Requirements

What you’ll need

5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field.
Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction.
Experience sourcing and hiring talent (contracted or full-time)
Strong written and verbal communication skills
Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
Enjoys building systems and using data to inform and drive decisions
Bonus: experience working in B2B and or allied health fields.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

talent operationsperformance managementquality assuranceonboarding processestraining processescapacity planningsourcing strategyhiring workflowsdata analysisprocess design

Soft Skills

communication skillsfeedback deliveryproblem-solvingteam managementprocess buildingadaptabilityproactive identification of solutionsdecision-makingcollaborationcoaching