Salary
💰 $147,000 - $184,750 per year
About the role
- Own Spring’s competitive intelligence and market research program—uncovering buyer needs, market shifts, and industry trends
- Develop segment- and industry-specific insights that inform strategic narratives, objection handling, and field-facing messaging
- Conduct win/loss interviews and customer research to deeply understand buyer psychology, decision criteria, and unmet needs
- Deliver insight-backed recommendations to GTM, Product, and Executive leaders to guide messaging, roadmap strategy, and campaign focus
- Partner with Sales and CS to build messaging that resonates across the customer journey—from pre-sale through renewal
- Collaborate with Enablement and Marketing teams to scale insights through training, playbooks, content, and campaigns
- Create customer stories, case studies, and proof points that validate Spring’s impact and expertise within key industries
- Produce quarterly market insights reports and maintain a library of battlecards, talk tracks, and positioning guides
- Automate intelligence workflows using tools like Gong, ChatGPT, Klue, Zapier, and other AI/automation platforms
Requirements
- 5+ years of experience in B2B2C Product Marketing, Competitive Intelligence, or Market Research
- Deep experience conducting customer interviews and win/loss analysis
- Proven ability to translate research and data into positioning, messaging, and strategic recommendations
- Strong writing, storytelling, and communication skills
- Experience influencing cross-functional stakeholders including Sales, CS, Product, Growth, and Executive teams
- Fluency with tools like Gong, ChatGPT, Klue, Gemini, or Zapier
- Strong understanding of behavioral health, employer benefits, and healthcare decision-making
- Ability to balance ambiguity and speed with high-quality output in a fast-paced environment
- Experience owning competitive intelligence programs end-to-end
- Familiarity with voice-of-customer and survey tools like Qualtrics or Typeform
- Background in healthcare, digital health, or SaaS
- Exposure to both new business and expansion-focused GTM motions