Senior Clinical Manager – Dedicated Workplace Teams
Spring Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $142,500 per year
Job Level
About the role
- Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support to the members we serve
- Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members
- Foster a connected team and facilitate best practice adoption
- Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching to grow your team’s skills and performance
- Lead and manage large-scale clinical programs
- Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes
- Oversee Standard Operating Procedure (SOP) development, review, and approval
- Contribute to clinical policies, productivity benchmarks, and operational models
- Identify and drive process improvement initiatives
- Develop strong relationships with customer success partners and other internal stakeholders
- Communicate strategic updates to leadership and contributors as needed
- Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health
- Address escalations and concerns in partnership with leadership and customer stakeholders
Requirements
- 5+ years of leadership and management experience, including managing through layers of teams of 40+ required
- 3+ years of experience in an EAP setting firmly required
- Start-up experience firmly required
- Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) firmly required
- Adept at collaborating with external customers to understand their needs and collaborate on solutions
- Track record of building and growing high performing teams, mentoring leaders and frontline team members
- High sense of urgency and results focus combined with a service orientation
- Naturally relentless in breaking barriers to get things done with speed and quality
- Exceptional communication skills, with the ability to convey information concisely, inspire and engage a team, and be highly attuned to the organizational culture
- Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
- Excitement about working in a rapidly changing organization
- CEAP preferred
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EAP experienceevidence-based modalities of careshort-term therapysolution-focused therapySOP developmentprocess improvementclinical program managementmentoringteam leadershipperformance coaching
Soft Skills
communication skillsrelationship buildingteam facilitationstrategic updatestrust buildingservice orientationresults focuscollaborationproblem-solvingadaptability
Certifications
LCSWLMFTPsyDLCPCMDRNCEAP