Own forecasting of inbound volume to Clinical Operations, broken down by team and request category.
Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage.
Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.
Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning.
Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.

Requirements

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
Experience with workforce management or capacity planning is a plus
Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred
Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecastingstaffing modelsschedulingkey performance metricsanalyticsoperational efficiencycapacity planninganalytical modelsdata visualizationworkforce management

Soft Skills

communicationstorytellingcollaborationproblem-solvinginfluencingstrategic partnershipanalytical thinkingadaptabilityleadershipprocess development