Investigate and resolve care complaints and grievances about providers
Partner with quality team members to evolve detailed guidance around provider performance management, including amplifying strengths, addressing risks, further developing skills, and creating actions plans to achieve these outcomes
Provide training, coaching, and technical assistance to providers, as needed.
Develop and monitor Quality Improvement initiatives and activities that drive care delivery outcomes
Monitor program activities across the population of care providers to ensure adherence to clinical best practice standards, Spring Health policies and procedures, and contract compliance.
Assist in maintaining Spring Health Provider Policy Guide to maintain compliance with all legal, regulatory, and payer requirements
Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success
Review and interpret data, as necessary, to assist in identifying trends
Lead and/or participate in additional projects as assigned.
Embrace flexibility for continuous innovation and adaptability when priorities shift based on business needs

Requirements

LMFT, LCSW, LPC, or Licensed Psychologist with minimum 3 years post licensure experience
Experience providing tele-behavioral health. EAP experience a plus
2 years clinical management or supervisory experience preferred
Strong working knowledge of the legal and ethical aspects of clinical care delivery
Comfort and excitement with queue-based support execution
Outstanding written and verbal communication skills with teammates and providers at all levels
Ability to thrive in a fast-paced workplace, including eagerness to learn and adapt to a changing environment
High level of attention to detail
A thoughtful and collaborative approach to problem solving and clinical collaboration
Humility, resourcefulness, empathy, professionalism
Demonstrated passion for, and understanding of, mental health and the broader U.S. healthcare system
Experience working with ZenDesk, SalesForce or similar customer service platforms a plus.

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

tele-behavioral healthclinical managementquality improvementdata interpretationprovider performance managementcompliance standardsreporting standardsclinical best practiceproblem solvingcoaching

Soft skills

communicationadaptabilityattention to detailcollaborationhumilityresourcefulnessempathyprofessionalismeagerness to learnflexibility

Certifications

LMFTLCSWLPCLicensed Psychologist