Senior Technical Program Manager, R&D Operations
Spring Health
SDLCSpring
Senior Technical Program Manager, R&D Operations
Spring Health
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York, Washington
Visit company websiteSalary
💰 $159,100 - $194,150 per year
Job Level
Senior
Tech Stack
SDLCSpring
About the role
- Drive end-to-end technical program execution: Plan, manage, and deliver cross-functional initiatives across product, engineering, and partner teams, ensuring predictable and scalable outcomes.
- Own engineering operations systems and tooling: Manage and optimize the tech stack supporting engineering productivity (e.g., Jira, Applause, internal DX tools), ensuring reliability, usability, and adoption.
- Ensure stakeholder alignment and transparency: Drive communication across engineering, product, and business leaders, continuously integrating feedback to maximize program impact.
- Manage risks and dependencies: Proactively identify technical risks, operational inefficiencies, and cross-team blockers, and drive resolution or trade-offs.
- Implement scalable processes: Establish frameworks for reporting, retrospectives, and continuous improvement that increase both delivery reliability and engineering productivity.
- Enhance developer experience (DX): Partner with engineering teams to streamline workflows, reduce friction, and improve developer velocity through automation, tooling, and process improvements.
- Define and track metrics-driven execution: Monitor delivery velocity, roadmap completion rate, incident/defect reduction, and stakeholder satisfaction (NPS) to guide prioritization and measure impact.
Requirements
- 5+ years in technical program management and/or engineering operations within a high-performing technology org, ideally embedded in product and engineering.
- Strong technical fluency: Understanding of SDLC, Agile methodologies, and experience with developer tools and workflows (e.g., Jira, Applause, CI/CD systems, DX platforms).
- Proven success in scaling engineering operations: Implementing and managing tech stacks, tooling, and operational frameworks that improve delivery velocity and engineering productivity.
- Proficiency in program management and collaboration tools (e.g., Jira, Asana, Coda, Trello), with an eye toward evaluating and evolving tooling as needs change.
- Exceptional communicator and collaborator, able to align executives, engineering, and cross-functional stakeholders around program goals and trade-offs.
- Organized and execution-focused, with the ability to juggle competing priorities, urgent requests, and high-volume operational tasks.
- Analytical, data-driven decision-maker, adept at defining and leveraging metrics to assess program health, engineering efficiency, and stakeholder satisfaction.
