Spring Health

Director, Clinical Operations - Dedicated On-site

Spring Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $164,900 - $214,450 per year

Job Level

Lead

Tech Stack

Spring

About the role

  • Our mission: to eliminate every barrier to mental health.\n
  • Role: Director of Clinical Operations (Dedicated On-Site) leading on-site clinical programs for employer partners at Spring Health, embedded within partners' workplaces, NYC.\n
  • What you’ll do: Lead strategic implementation and continuous optimization of clinical operations for dedicated on-site services, aligning with organizational goals and customer needs; Serve as a clinical subject matter expert, collaborating with customer success, sales, and product teams to optimize existing customer programs.\n
  • Team Leadership & Development: Lead, mentor, and inspire a high-performing team of clinical leaders and a large frontline team, fostering professional growth; Cultivate a culture of trust, accountability, and collaboration; Develop and implement strategies for professional development and performance management; Drive standardization of clinical protocols; Lead change management initiatives.\n
  • Operational Excellence: Drive operational efficiency, utilize data to identify trends and optimize program performance; Oversee resolution of escalations in partnership with leadership; Identify and support process improvements across dedicated employer services.\n
  • What success looks like: Customer and member satisfaction; Operational efficiency; Team retention; Employee engagement; Cost to operate; Clinical quality performance.\n
  • What you’ll bring: 8+ years leadership, 5+ years behavioral health/clinical ops/EAP, active independent clinical license (LCSW, LMFT, PsyD, LCPC, MD, RN), proven team-building, change leadership, executive presence, high urgency, adaptability, willingness to travel 5-10%.\n
  • The target base salary range for this position is $164,900 - $214,450, plus stock options and benefits.

Requirements

  • 8+ years of leadership or management experience, with proven experience leading teams of 100+ people\n
  • 5+ years of experience in behavioral health, clinical operations, or EAP\n
  • Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)\n
  • Demonstrated experience building and growing high performing teams that exceed key performance indicators\n
  • Expert in change leadership within a rapidly evolving environment\n
  • Strong executive presence and the ability to engage effectively with stakeholders from the senior leadership to the frontline\n
  • Demonstrated commitment to building thriving teams and fostering a connected community of leaders and clinicians\n
  • High sense of urgency and results focus combined with a service orientation, naturally relentless in overcoming barriers with speed and quality\n
  • Excitement about working in a rapidly changing organization, with the ability to thrive in dynamic, evolving environments\n
  • Willingness to travel 5-10%