Spring Education Group

Admissions Coordinator

• Drive new-student enrollment to meet or exceed established enrollment and conversion KPIs.
• Respond promptly and professionally to inbound inquiries received through phone, web, email, marketing campaigns, and events.
• Build relationships with prospective families and convert qualified leads into scheduled campus tours and visits.
• Conduct thoughtful and consistent follow-up to encourage applications and minimize prospective-family drop-off.
• Follow up on tour cancellations and no-shows to reengage interested families.
• Maintain current knowledge of campus offerings, tuition and fees, and the admissions process to answer questions accurately.
• Coordinate scheduling across multiple campus calendars and locations.
• Partner closely with campus teams on lead-to-enrollment initiatives.
• Maintain accurate and timely records in Salesforce, NetSuite, and other applicable systems.
• Collaborate with Marketing and Communications to support campaigns and top-of-funnel enrollment growth.
• Identify and resolve challenges throughout the enrollment process, escalating family or enrollment concerns when appropriate.
• Manage competing priorities and allocate time effectively to achieve optimal results.
• Handle confidential and sensitive information with professionalism and discretion.
• Contribute to special projects and continuous improvement initiatives as requested by the Lead Enrollment Director.

Admissions Coordinator – IK12