Spring by Action for Children

Service Desk Analyst

Spring by Action for Children

full-time

Posted on:

Location Type: Hybrid

Location: Watford • United Kingdom

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Salary

💰 £30,000 per year

About the role

  • Providing a professional technical service through face to face, telephone, ticket based and or email communication to Action for Children staff and partner organisations.
  • Conduct the fulfilment of service requests, adhering to Technology policies, processes, procedures.
  • Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently.
  • Maintain the Technology configuration management database.
  • Investigating and identifying trends, gathering evidence to support further investigation by the appropriate teams.
  • Process orders efficiently and expeditiously, ensuring payments match goods and services supplied.
  • Responsible for the user account administration tasks needed to set up staff transferred to Action for Children.

Requirements

  • IS support qualification (such as MCP or A+), HND or equivalent and/or Advanced support qualification such as MCSE. ITIL Foundation qualification.
  • Experience of working in service support environment.
  • Experience of Support in a Microsoft Environment.
  • Experience of using of Service Desk systems.
  • Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
  • Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording.
  • Excellent communication, organisational and customer service skills.
Benefits
  • 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
  • Gain professional qualifications and excellent training/development opportunities.
  • Flexible maternity, adoption, and paternity packages.
  • Pension with up to 7% employer contribution with included life assurance cover.
  • Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementservice request fulfillmentuser account administrationMicrosoft supportservice desk systemsasset recordinginvoice processing
Soft Skills
communicationorganizationalcustomer service
Certifications
MCPA+MCSEITIL Foundation