Spring by Action for Children

Digital Product Manager

Spring by Action for Children

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £35,700 per year

About the role

  • Define our digital products and services.
  • Understand user needs by conducting user research using a variety of techniques.
  • Bring together multi-disciplinary teams - including our frontline service practitioners, IT, data and governance, fundraising, communications, safeguarding, and agencies, to ensure we explore the different ways of looking at a problem.
  • Use design thinking, co-production and service design methods and tools to develop and manage digital platforms.
  • Use a lean approach to product design and innovation.
  • Map internal stakeholders and make a communication plan recognising the different levels of stakeholder involvement.
  • Work with our digital partners, agencies and colleagues across Action for Children to design, build and maintain our digital products.

Requirements

  • Experience of digital product and platform management.
  • Ability to build product roadmaps and maintain, prioritise, and communicate a product backlog.
  • Good knowledge of data analytics (including tools such as GA4) and optimising tactics for digital products.
  • A strong communicator, with experience managing complex stakeholder relationships, and ability to communicate the impact of product improvements and ROI.
  • You will have experience of Conversion Rate Optimisation principles and testing.
  • Ability to work within a diverse and multi-disciplinary team.
  • Experience using project management methodology and tools e.g. Jira.
  • Experience of using and managing content management systems.
  • Experience of desk research, horizon scanning and marketplace research.
  • Experience of online and in-person workshop facilitation.
  • You are passionate about inclusive and accessible service and product design and always on top of new trends and innovation.
  • Knowledge of managing external agencies and budgets.
  • Knowledge of code deployment processes and QA/UAT.
Benefits
  • 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
  • Gain professional qualifications and excellent training/development opportunities.
  • Flexible maternity, adoption, and paternity packages.
  • Pension with up to 7% employer contribution with included life assurance cover.
  • Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital product managementplatform managementproduct roadmapsproduct backlogdata analyticsGA4Conversion Rate Optimisationproject management methodologycontent management systemscode deployment processes
Soft skills
strong communicatormanaging complex stakeholder relationshipsinclusive service designaccessible product designteam collaborationworkshop facilitationcommunication planningproblem-solvinginnovationpassion for trends