Spreedly

Implementation Consultant

Spreedly

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Collaborate with cross-functional teams (Product, Engineering, and Account Management) to drive high-complexity implementations and meet aggressive enterprise go-live dates.
  • Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, timely go-lives, and long-term client success
  • Work closely with the customer, sales engineering and account management to understand customer requirements and manage expectations
  • Create comprehensive project plans, including critical milestones, dependencies, and aggressive enterprise go-live dates
  • Develop and execute strategic communication plans and meeting agendas that align stakeholder objectives with project milestones, ensuring long-term relationship health and project success.
  • Maintain regular correspondence with project stakeholders to facilitate on-going status updates, relationship management & proactive technical/functional guidance
  • Communicate relevant client feedback to Spreedly product management, engineering, operations, sales and marketing functions
  • Deliver regular reporting regarding implementation metrics across all onboarding channels

Requirements

  • 3+ years of customer-facing implementation project management experience, including experience working with large enterprise clients on technology-driven onboarding/implementation
  • Experience in the payments industry and/or working with payments technologies is a must
  • Strong fundamental understanding of APIs, SDKs, and how complex systems integrate
  • Ability to think and plan strategically, along with the initiative to execute tactically
  • Expert level of organization and attention to detail as well as strong interpersonal communication skills
  • Excellent written and verbal communication skills with the ability to understand and translate complex technical detail across all project stakeholders with clarity
  • Strong customer service skills and commitment to meet or exceed customer expectations
  • Ability to travel as needed and required by the client and/or business (up to 10%)
Benefits
  • Competitive salary + Equity
  • Outstanding Medical and Dental benefits, including 100% employer-paid options
  • Company-paid Life and Disability insurance
  • Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
  • Open Paid Time Off policy + 12 weeks of paid leave for new parents
  • Matching 401(k) plan (5% up to $5,000 yearly)
  • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
  • $1,000 annual professional development stipend
  • Access to company-paid professional coaching service
  • Visits to HQ in Durham, North Carolina for remote employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementationAPIsSDKstechnical accuracyreportingonboardingintegration
Soft Skills
strategic thinkingtactical executionorganizationattention to detailinterpersonal communicationwritten communicationverbal communicationcustomer service