Spreedly

AI Engineer

• Lead AI workflow discovery across Product, Engineering, and other R&D functions.
• Partner with stakeholders to understand business needs, operational challenges, and existing processes.
• Identify opportunities where AI and automation can reduce manual work, improve execution, or increase productivity.
• Document and maintain identified R&D opportunities in the shared company AI workflow inventory for prioritization.
• Translate selected opportunities into clear requirements, success measures, and implementation plans.
• Design and build prioritized AI workflows across R&D and other business functions.
• Translate business requirements into practical solutions using approved AI platforms and shared capabilities.
• Deliver assigned solutions on time and communicate risks or delays early.
• Test solutions with business users, incorporate feedback, and support successful adoption.
• Serve as the AI build owner for assigned workflows.
• Own solution design, development, testing, launch, maintenance, and ongoing optimization.
• Monitor solution performance and identify opportunities for continued improvement.

Business AI Operations Lead

IT Support

• Own the day-to-day operation and continued development of the data loss prevention (DLP) program, including implementation follow-through, alert monitoring, incident triage, policy tuning, refinement, and documentation.
• Serve as the directly responsible individual and internal subject-matter expert for DLP tooling and processes.
• Administer and improve Nightfall policies, investigate potential data-exfiltration alerts, and partner with the Security Team on appropriate responses.
• Help manage the SquareX Browser Detection and Response tool and related controls that support the secure use of browsers, AI tools, and company data.
• Administer Jamf and support endpoint management, patching, and workstation health across the organization.
• Own the remediation of workstation vulnerabilities identified through tools such as CrowdStrike, including coordinating directly with end users when action is required.
• Support software lifecycle management as work transitions from vendor management tooling (Tropic) to IT, including SSO setup and user provisioning.
• Provide backup support for Okta administration and contribute to reliable identity and access operations.
• Assist with end-user services, including onboarding, offboarding, device provisioning, ticket support, and other operational needs.
• Troubleshoot unfamiliar technical issues methodically, communicate progress clearly, and follow through to resolution.
• Identify thoughtful ways to use AI within IT to improve processes, enable colleagues, and support secure adoption across the organization.
• Build productive relationships across Enterprise IT, Security, PeopleOps, Legal/Compliance, and the wider business, translating technical risks and decisions for different audiences.

Business AI Operations Lead

Senior IT Administrator