Spreedly

Business Operations

• G&A Systems Ownership: Serve as the primary owner for Spreedly's core G&A business systems (e.g., billing, ERP, HRIS, legal/contract tools), ensuring they are stable, well-governed, and aligned with company priorities.
• Stakeholder Collaboration: Partner closely with stakeholders across Finance, Accounting, People Operations, Legal, Revenue Operations, and GTM teams to understand current pain points, gather requirements, and define an ideal future-state for our business systems.
• End-to-End Process Design: Map, design, and continuously improve end-to-end workflows (e.g., quote-to-cash, hire-to-retire) across multiple systems, ensuring solutions are intuitive and effective for end users.
• Automation & Optimization: Identify manual, error‑prone processes and drive automation and optimization across the G&A digital ecosystem to increase efficiency, reduce risk, and improve data quality.
• Systems Configuration & Implementation: Configure, maintain, and, where needed, help implement or migrate key tools (such as billing, ERP, and HRIS), translating business requirements into scalable, well-documented system configurations.
• Cross-System Data Flow & Governance: Ensure data flows cleanly and reliably between systems (for example, Salesforce → billing → ERP → HRIS), establishing standards and governance that support accurate reporting and auditability.
• Roadmapping & Prioritization: Develop and maintain a clear roadmap for G&A systems improvements, prioritizing initiatives based on business impact, risk reduction, and stakeholder needs.
• Change Management & Enablement: Lead change management for system and process updates, including communication, training, and documentation, so that end users adopt new capabilities successfully and with minimal disruption.

Business Systems Manager

Product Marketing

• Lead the end-to-end execution of product launches, defining goals, target audiences, and success metrics.
• Act as the primary translator between the Product team and GTM functions, distilling technical roadmaps into consumable content.
• Create strategic tools, including competitive battle cards, sales decks, and ROI calculators, to drive ARR and bookings.
• Conduct competitive positioning research and buyer persona (ICP) analysis to influence the product roadmap, understand customer needs, pain points, and why we win or lose deals.
• Partner with the Senior Content Strategist to ensure external content is technically accurate and strategically aligned.
• Act as the expert on our buyers (ICPs) and competitors, providing actionable insights to influence the product roadmap.

Product Marketing Manager

Architect

• Architect for Scale and Reliability: Design and evolve core services and APIs to support high-throughput, low-latency payment processing at global scale.
• Guide System Evolution: Define architecture blueprints for modernization (service decomposition, event-driven design, database scaling, and observability).
• Technical Governance: Establish technical standards, review designs, and ensure consistency in architectural principles across teams.
• Cross-Functional Partnership: Collaborate with Product Management, SRE, and Security to balance speed, safety, and scalability in solution design.
• Hands-On Leadership: Prototype and validate new patterns, tools, and infrastructure approaches that improve reliability and developer velocity.
• Mentorship and Multiplication: Coach Staff and Senior Engineers to think systemically and make architectural decisions aligned to business and customer outcomes.
• Performance and Observability: Partner with SRE to define SLOs/SLIs, optimize performance, and ensure end-to-end visibility across distributed systems.
• Security and Compliance Mindset: Embed secure coding, data protection, and PCI DSS best practices into architectural design and decision-making.

Staff Architect

Account Manager

• Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
• Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
• Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
• Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
• Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
• Create and standardize tools, templates, and playbooks that elevate how the team engages customers
• Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
• Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
• Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
• Travel up to 20% of the time, including internationally, to support customer relationships and team needs

Spreedly

Business Systems Manager

Product Marketing Manager

Staff Architect

Manager, Account Management

Manager, Account Management

Staff Architect

Product Marketing Manager