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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing AI-enabled business workflows, with a strong focus on process improvement and operational efficiency. Capable of translating business needs into practical solutions while managing multiple priorities and driving organizational change.
Highest-signal resume keywords
AI Workflow DesignBusiness Process ImprovementWorkflow AutomationStakeholder ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational Workflow DesignAI ImplementationAutomationAPI IntegrationLow-Code PlatformsNo-Code PlatformsPrompt EngineeringData AnalysisSolution Testing
Soft Skills
CommunicationAnalytical SkillsAttention to DetailOrganizational Change ManagementCollaboration
Tools & Technologies
ClaudeHubSpotSalesforceBusiness SystemsModern Technology Platforms
Industry Keywords
Business OperationsMarketing OperationsR&D FunctionsProductivity ImprovementStakeholder Engagement
About the role
Key responsibilities & impact- Lead AI workflow discovery across Product, Engineering, and other R&D functions.
- Partner with stakeholders to understand business needs, operational challenges, and existing processes.
- Identify opportunities where AI and automation can reduce manual work, improve execution, or increase productivity.
- Document and maintain identified R&D opportunities in the shared company AI workflow inventory for prioritization.
- Translate selected opportunities into clear requirements, success measures, and implementation plans.
- Design and build prioritized AI workflows across R&D and other business functions.
- Translate business requirements into practical solutions using approved AI platforms and shared capabilities.
- Deliver assigned solutions on time and communicate risks or delays early.
- Test solutions with business users, incorporate feedback, and support successful adoption.
- Serve as the AI build owner for assigned workflows.
- Own solution design, development, testing, launch, maintenance, and ongoing optimization.
- Monitor solution performance and identify opportunities for continued improvement.
Requirements
What you’ll need- 5+ years of experience in Business Operations, Marketing Operations, process improvement, automation, or a related field.
- Hands-on experience designing, implementing, and maintaining operational workflows.
- Experience using Claude or similar tools to build AI-enabled business workflows.
- Experience with APIs, low-code or no-code platforms, workflow automation, or prompt engineering.
- Experience applying AI or automation to improve business processes and productivity.
- Strong ability to translate business needs into practical, usable solutions.
- Experience with business systems, workflow automation, and modern technology platforms.
- Experience with HubSpot, Salesforce, or comparable business platforms.
- Demonstrated ability to drive adoption and organizational change without direct authority.
- Strong analytical, project-management, communication, and stakeholder-management skills.
- Ability to manage multiple priorities across different business functions.
- Strong attention to detail and commitment to reliable, maintainable execution.
Benefits
Comp & perks- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees