Spreedly

Manager, Account Management

Spreedly

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
  • Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
  • Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
  • Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
  • Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
  • Create and standardize tools, templates, and playbooks that elevate how the team engages customers
  • Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
  • Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
  • Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
  • Travel up to 20% of the time, including internationally, to support customer relationships and team needs

Requirements

  • 5+ years of total experience in Account Management and/or Customer Success
  • 3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
  • Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
  • Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
  • Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
  • Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
  • Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
  • Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude
Benefits
  • Competitive salary + Equity
  • Outstanding Medical and Dental benefits, including 100% employer-paid options
  • Company-paid Life and Disability insurance
  • Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
  • Open Paid Time Off policy + 12 weeks of paid leave for new parents
  • Matching 401(k) plan (5% up to $5,000 yearly)
  • $1,000 annual professional development stipend
  • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
  • Access to company-paid professional coaching service
  • Visits to HQ in Durham, North Carolina for remote employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successforecastingpipeline managementproposal developmentnegotiationperformance managementteam cadencesexpansion planningmultimillion-dollar book of business
Soft skills
leadershipcoachingcommunicationinfluencingoperational rigoradaptabilitysolutions-oriented attitudeteam developmentcustomer engagementorganizational change