IT Support Engineer
Spotter
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Provide support to sales representatives and respond to customer and prospect queries
- Resolve technical requests fielded by customers / other team members
- Assist in the issuance of work orders for pending orders
- Creation of service desk requests
- Processing of Return Merchandise Authorization (RMA)
- Facilitate communication amongst the Business Development Manager (BDM)
- Assist BDMs in supporting customers and partners with designs and layouts
- Provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports
- Provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation
- Provide quoting and bill of material (BOM) support to the BDM Team
- Provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners
Requirements
- Spanish Fluency is required
- Ability to use the Google Suite of technologies
- Understanding of TCP/IP stack and how to IP devices
- Computer skills a must (Typing / navigating GUI Based platforms)
Benefits
- Travel may be required up to 9 days per month depending upon current project needs to fulfill training events, site surveys and/or commissioning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TCP/IPIP device configurationservice desk request creationReturn Merchandise Authorization (RMA) processingquotingbill of materials (BOM) supportlive survey creationsurvey report creationcommissioning documentation
Soft Skills
customer supportcommunicationproblem-solvingteam collaborationfeedback provision