Spotter

Support Engineer

• Provide support to sales representatives and respond to customer and prospect queries
• Resolve technical requests fielded by customers / other team members
• Assist in the issuance of work orders for pending orders
• Creation of service desk requests
• Processing of Return Merchandise Authorization (RMA)
• Facilitate communication amongst the Business Development Manager (BDM)
• Assist BDMs in supporting customers and partners with designs and layouts
• Provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports
• Provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation
• Provide quoting and bill of material (BOM) support to the BDM Team
• Provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners

IT Support Engineer