Analyst – Institutional Client Services
TD
Client Services Supervisor
Spotlight Events, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $53,000 - $55,000 per year
Job Level
Mid-LevelSenior
Tech Stack
GoJavaScript
About the role
- Manage client relationships and accounts through incoming and outgoing phone calls and emails, with a focus on exceptional service and retention.
- Resolve client issues with empathy and fairness while cross-selling and upselling products and services.
- Execute the client registration process and ensure timely collection of entry fees.
- Handle customer service requests and maintain compliance with company policies and competition rules.
- Develop relationships with studio directors and ensure accurate data entry in PipeDrive (CRM).
- Manage city registration for up to two events per weekend, including schedule creation, registration changes, monitoring compliance, distributing event materials, and assisting with final approval of event schedules.
- Travel to approximately 6–8 regional events annually (3–5 days each) and 1–2 national events (6–8 days).
- Perform physical tasks such as lifting up to 50 pounds and setting up equipment; share hotel accommodations during event assignments.
Requirements
- Bachelor’s degree in business administration or related field
- Minimum of 3 years of customer service, support, or relations experience
- In-depth knowledge of Microsoft Windows OS and MS Office Suite software, with solid Excel & Word skills
- Exceptional communication skills, both written and verbal
- Valid US Driver's License and ability to drive a rental vehicle in any US city scheduled
- Must enjoy travel, including airports, Ubers, minivans, and road trips
- Ability to work long hours while maintaining a positive demeanor in dynamic environments
- Strong self-management and accountability skills
- High attention to detail and strong organizational ability
- Proactive in handling workloads under stressful or uncertain conditions
- Critical thinking, problem-solving, analytical, and decision-making skills
- Ability to collaborate with leadership in following policies, procedures, and best practices
- Team-oriented and willing to assume other duties as assigned
- CRM software experience (Preferred)
- Experience in the dance, theater, or performing arts industry (Preferred)
