Spotlight Events, Inc.

Client Services Supervisor

Spotlight Events, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $53,000 - $55,000 per year

Job Level

Mid-LevelSenior

Tech Stack

GoJavaScript

About the role

  • Manage client relationships and accounts through incoming and outgoing phone calls and emails, with a focus on exceptional service and retention.
  • Resolve client issues with empathy and fairness while cross-selling and upselling products and services.
  • Execute the client registration process and ensure timely collection of entry fees.
  • Handle customer service requests and maintain compliance with company policies and competition rules.
  • Develop relationships with studio directors and ensure accurate data entry in PipeDrive (CRM).
  • Manage city registration for up to two events per weekend, including schedule creation, registration changes, monitoring compliance, distributing event materials, and assisting with final approval of event schedules.
  • Travel to approximately 6–8 regional events annually (3–5 days each) and 1–2 national events (6–8 days).
  • Perform physical tasks such as lifting up to 50 pounds and setting up equipment; share hotel accommodations during event assignments.

Requirements

  • Bachelor’s degree in business administration or related field
  • Minimum of 3 years of customer service, support, or relations experience
  • In-depth knowledge of Microsoft Windows OS and MS Office Suite software, with solid Excel & Word skills
  • Exceptional communication skills, both written and verbal
  • Valid US Driver's License and ability to drive a rental vehicle in any US city scheduled
  • Must enjoy travel, including airports, Ubers, minivans, and road trips
  • Ability to work long hours while maintaining a positive demeanor in dynamic environments
  • Strong self-management and accountability skills
  • High attention to detail and strong organizational ability
  • Proactive in handling workloads under stressful or uncertain conditions
  • Critical thinking, problem-solving, analytical, and decision-making skills
  • Ability to collaborate with leadership in following policies, procedures, and best practices
  • Team-oriented and willing to assume other duties as assigned
  • CRM software experience (Preferred)
  • Experience in the dance, theater, or performing arts industry (Preferred)