Own fleet reliability. Lead the reliability, security, and scalability strategy for Portal’s SaaS infrastructure, including the runtime environments that power our platform and LLM-driven agent workflows. Define SLOs, drive capacity planning, and ensure our systems meet the demands of a rapidly growing product.
Architect for the agentic era. Design and evolve infrastructure on GCP and AWS using Terraform and infrastructure-from-code patterns. Shape how we structure environments for non-deterministic AI workloads — including sandboxing, resource isolation, cost governance, and security boundaries.
Drive operational excellence. Evolve our incident management, on-call, and postmortem practices. Leverage AI assistants to accelerate root cause analysis and build increasingly self-healing capabilities into our production systems.
Lead fullstack reliability. Operate across a modern web stack (TypeScript, React, Python). While not frontend-heavy, you’ll diagnose and resolve issues across the stack and drive reliability improvements end-to-end.
Mentor and multiply. Raise the reliability IQ of the broader engineering team. Establish SRE best practices, conduct production-readiness reviews, and mentor engineers on operational thinking.
Shape the roadmap. Partner with engineering and product leadership to evolve our infrastructure in step with generative AI features. Translate operational insights into strategic input on the product roadmap.

Requirements

5+ years of hands-on experience operating cloud infrastructure (GCP and/or AWS), using Terraform and Kubernetes to run production systems at scale.
practical experience — or a strong demonstrated interest — in operating LLM-based systems, RAG pipelines, or agentic workloads, and understand the reliability challenges of non-deterministic systems.
think in distributed systems first principles — consistency, availability, partition tolerance — and translate that thinking into pragmatic infrastructure decisions.
proficient in at least one modern language (TypeScript, Java, Go, or Python) and comfortable navigating large, heterogeneous codebases, including environments where AI-generated PRs are common.
build automation and improve systems so that whole categories of operational issues disappear over time.
communicate complex infrastructure trade-offs clearly to both technical and non-technical stakeholders, and write postmortems that lead to meaningful change.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud infrastructureTerraformKubernetesTypeScriptReactPythonLLM-based systemsRAG pipelinesdistributed systemsautomation

Soft Skills

mentoringcommunicationoperational thinkingincident managementpostmortem analysisstrategic inputcollaboration