SpotHopper

Onboarding Specialist

• Handle all aspects of the onboarding process for 10-15 new customers each month
• Conduct demos of the platform and answer questions
• Handle inbound emails/tickets from customers
• Schedule photoshoots
• Work with the customer and the design team on their new websites

Marketing Operations

• Build, update, and publish marketing pages in Framer or Webflow (or other 3rd-party CMS)
• Partner with our designer to implement modern, responsive page layouts using reusable components
• Manage lead forms, CTAs, tags, redirects, and metadata across the site
• Own the publishing workflow for blogs, SEO pages, landing pages, and product updates
• Ensure visual consistency and site quality across devices
• Own and manage the marketing team’s project tracker (Notion, Airtable, or similar)
• Lead weekly standups and help set team priorities and deadlines
• Collaborate with content, design, email, and social leads to keep work flowing smoothly
• Support campaign ops (e.g., web assets, tracking links, launch timelines)
• Help administer marketing tools (Framer, CMS, GA4, HubSpot, etc.)

Web Producer, Marketing Operations Manager

Content Manager

• Manage all content across SpotHopper’s owned channels: website, blog, email, and social media
• Own the content calendar, aligning campaigns with product launches, customer stories, and seasonal initiatives
• Lead the expansion of the SpotHopper website — building out new pages and sections that support lead generation and SEO
• Develop and execute SEO strategies, including keyword targeting, on-page optimization, and content structure
• Write, edit, or oversee compelling content that reflects our brand voice and speaks to independent restaurant owners (our ICP)
• Coordinate with Engineering to publish content and implement updates via our proprietary CMS
• Track content performance metrics (traffic, engagement, conversions) and use insights to drive continuous improvement
• Monitor online sentiment and reputation on platforms like Reddit and TikTok, collaborating with Customer Success to address feedback
• Maintain a consistent, human-centered brand voice across all content.

Senior Content Manager

Manager

• Own the full lifecycle email program — from acquisition through retention — with a focus on re-engagement, conversion, and customer education
• Build, test, and optimize email campaigns, including triggered workflows, drip sequences, and monthly customer newsletters
• Develop audience segmentation strategies that align with lifecycle stages and SpotHopper’s Ideal Customer Profile (ICP)
• Create and manage lead nurturing programs that move prospects down the funnel
• Analyze performance metrics (CTR, open rates, conversion, churn, etc.) and use insights to improve campaign effectiveness
• Partner with Sales, Customer Success, and Product teams to identify content gaps and deliver the right messages at the right time
• Maintain a clean, organized database of contacts, ensuring proper tagging, compliance, and segmentation practices
• Collaborate with designers and writers to develop email templates and content that reflect SpotHopper’s evolving brand voice

Email Life Cycle Manager

Brand Designer

• Design and maintain all marketing assets, including website pages, emails, social posts, paid ad creatives, and sales materials
• Own visual brand consistency across all owned and paid channels
• Translate copy and strategy into high-impact visuals that drive engagement and conversion
• Collaborate closely with the Senior Content Manager, Email Lifecycle Manager, and VP of Marketing on campaigns, launches, and brand storytelling
• Partner with Engineering to implement visual updates across the website via our proprietary CMS
• Sync with Product Design to ensure brand cohesion across marketing and product experiences
• Manage our visual asset library, including logos, brand guidelines, templates, and image libraries
• Identify opportunities to evolve our visual identity and propose creative improvements
• Direct freelance designers or vendors as needed for overflow or specialized work

Marketing Designer, Brand

Product Manager

• Own the roadmap for your focus area (POS, Online Ordering, or Reservations), from ideation through launch and iteration.
• Deeply understand the restaurant customer — their workflows, pain points, and the tech stack they rely on.
• Work cross-functionally with engineering, design, data, and GTM teams to deliver thoughtful, scalable solutions.
• Prioritize and define requirements that align with business goals and customer outcomes.
• Partner with third-party vendors and APIs to enhance integrations and ensure stability, reliability, and ease of use.
• Measure success with data — defining KPIs and using insights to guide iteration and future planning.
• Stay ahead of industry trends in hospitality tech and identify new opportunities for innovation.

Product Manager – POS Integrations, Online Ordering, Reservations

Account Executive

• Who we are: We dream big. We love food. We’re building the next generation of marketing software and our mission is to help the lifeblood of our communities, small businesses, specifically local restaurants and bars.
• Call Goals: NO MEETING: Book 4 or make 60 Calls
• Call Goals: 1 MEETINGS: Book 3 or make 45 Calls
• Call Goals: 2 MEETINGS: Book 2 or make 30 Calls
• Call Goals: 3 MEETINGS: Book 1 or make 15 Calls
• Call Goals: 4 MEETINGS: Book 0 or make 0 Calls