Sporty Group

Operations Director, Payments

Sporty Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
  • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
  • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
  • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
  • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
  • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
  • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
  • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
  • Ensuring the payments team are remaining current on industry trends
  • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
  • Ensure end user issues are resolved in a timely manner
  • Manage, recruit and train a team of payment specialists across different geographies
  • Act as a primary POC with network partners to resolve ongoing production issues

Requirements

  • Fluency in both written and spoken English
  • Bachelor’s or Master’s degree in Finance or a related field
  • Advance knowledge of global payment systems, region specific rules and regulations
  • Payment operations experience across tech / fintech / gaming industry is an advantage
  • Proven experience in fraud, risk, KYC, investigation, and risk management
  • Expert experience managing, leading and building a wider team
  • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
  • Experienced owning and and solving complex payment issues
  • Understanding of Compliance and Risk Awareness
Benefits
  • A competitive salary + individual performance based bonuses every quarter
  • 28 days paid annual leave
  • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
  • Referral bonuses & flash bonuses
  • Top of the line equipment
  • Annual company retreats to provide great internal networking opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment operationsfraud preventionrisk managementKYCdata analysiscompliancepayment acceptance ratespayment performanceconversion metricsfinancial analysis
Soft Skills
leadershipteam managementanalytical skillsdecision-makingcommunicationcollaborationproblem-solvingmotivationadaptabilitycustomer experience enhancement
Certifications
Bachelor’s degreeMaster’s degree