Sport Alliance GmbH

Customer Care Manager, Spanish Support

Sport Alliance GmbH

full-time

Posted on:

Location Type: Remote

Location: Poland

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Salary

💰 PLN 8,300 - PLN 9,000 per month

About the role

  • Support and advise our customers on complex inquiries and challenges regarding our software product via phone, chat, video call, and email
  • Liaise with our Sales, Accounting, Development, and Product teams, as well as our customers, to ensure seamless communication and effective problem-solving
  • Independently handle 1st and 2nd level support tickets from start to finish

Requirements

  • At least 3 years of experience in customer support or account management, ideally within the fitness industry
  • Fluency in Spanish (C1) and English (C1) (both written and spoken)
  • Strong IT affinity and a genuine interest in digital processes and software solutions
  • You are a natural problem-solver who enjoys adapting to new situations and interacting with customers and internal stakeholders daily
  • A service-oriented mindset and the ability to stay calm and focused during busy or high-pressure periods
  • Previous experience in the IT or SaaS industry is a distinct advantage
Benefits
  • Benefits package – private medical care and a sports card to support your health and well-being
  • Flexible working hours – manage your schedule and enjoy a real work-life balance
  • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw
  • Flexible employment options – choose the type of contract that best suits your needs
  • Access to Udemy Business – grow your skills with thousands of high-quality online courses
  • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field
  • International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment
  • Unforgettable company events – take part in engaging team-building activities and memorable celebrations
  • No dress code – express your personal style and feel comfortable at work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportaccount managementproblem-solvingdigital processessoftware solutionsIT affinitySaaS
Soft Skills
service-oriented mindsetadaptabilitycommunicationcalm under pressureinterpersonal skills