Splendid Hospitality Group

Coach

• Drive the performance of quick service restaurants across the Midlands.
• Lead through others by coaching and developing Area Coaches.
• Ensure restaurants consistently deliver an exceptional experience for guests and people.
• Hold full accountability for the market’s financial, operational and people performance.
• Translate QSR strategy into action, identify growth opportunities and build capability for long-term success.
• Build relationships with internal and external stakeholders and represent the QSR division.
• Embed a guest-first mindset across the market, ensuring high standards for product quality, service, cleanliness, speed and accuracy.
• Use KFC Listens and Success Routines to identify opportunities, create action plans and drive continuous improvement.
• Coach Area Coaches to solve problems that improve guest satisfaction and profitability.
• Lead, coach and develop Area Coaches, including performance management, with People and senior leadership.
• Own training, certification and development of restaurant management teams, including RGM, ARGM and Team Leaders.
• Work with HRBP to deliver the bench plan, strengthen succession and fill key vacancies.
• Hold full P&L responsibility, drive sales and manage product, labour and other controllable costs.
• Set market strategy, manage the overall budget and approve operating expenditure within agreed guidelines.
• Balance financial performance with guest and people priorities using commercial insight.
• Ensure compliance with health and safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines.
• Lead Period Business Reviews and Market Meetings, using performance insight to agree priorities and actions.
• Build relationships across Operations and wider stakeholders, representing the QSR division and supporting strategic projects.

Market Coach