Market Coach

Splendid Hospitality Group

Market Coach leading Midlands quick service restaurant performance for Splendid Hospitality Group. Driving P&L results, guest experience, team development and operational compliance across the market.

Posted 8/7/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £70,000 - £80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in driving performance and operational excellence in quick service restaurants, with a focus on guest satisfaction, financial accountability, and team development. Capable of strategic planning and execution, ensuring compliance with health and safety regulations while fostering an inclusive and high-performing culture.

Highest-signal resume keywords

P&L ResponsibilityGuest Satisfaction ImprovementTeam Leadership and DevelopmentStrategic PlanningCompliance with Health and Safety Legislation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Performance ManagementOperational Process ManagementData AnalysisPerformance Insight UtilizationBudget Management

Soft Skills

Influencing Senior LeadersStrong Communication SkillsOrganizational SkillsDecision-MakingRelationship Building

Tools & Technologies

KFC ListensSuccess Routines

Industry Keywords

Quick Service RestaurantsGuest-First MindsetCoaching and DevelopmentOperational RoutinesSplendid Hospitality Group Policies

About the role

Key responsibilities & impact

Drive the performance of quick service restaurants across the Midlands.
Lead through others by coaching and developing Area Coaches.
Ensure restaurants consistently deliver an exceptional experience for guests and people.
Hold full accountability for the market’s financial, operational and people performance.
Translate QSR strategy into action, identify growth opportunities and build capability for long-term success.
Build relationships with internal and external stakeholders and represent the QSR division.
Embed a guest-first mindset across the market, ensuring high standards for product quality, service, cleanliness, speed and accuracy.
Use KFC Listens and Success Routines to identify opportunities, create action plans and drive continuous improvement.
Coach Area Coaches to solve problems that improve guest satisfaction and profitability.
Lead, coach and develop Area Coaches, including performance management, with People and senior leadership.
Own training, certification and development of restaurant management teams, including RGM, ARGM and Team Leaders.
Work with HRBP to deliver the bench plan, strengthen succession and fill key vacancies.
Hold full P&L responsibility, drive sales and manage product, labour and other controllable costs.
Set market strategy, manage the overall budget and approve operating expenditure within agreed guidelines.
Balance financial performance with guest and people priorities using commercial insight.
Ensure compliance with health and safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines.
Lead Period Business Reviews and Market Meetings, using performance insight to agree priorities and actions.
Build relationships across Operations and wider stakeholders, representing the QSR division and supporting strategic projects.

Requirements

What you’ll need

Proven ability to influence senior leaders.
Strong written and verbal communication skills.
Strategic and analytical mindset, using insight and data to drive change and improve market performance.
Action-oriented approach with organisation and attention to detail to manage complex processes effectively.
Ability to lead with integrity and empathy, building an inclusive, high-performing culture through coaching and empowerment.
Strong planning and organisational skills.
Ability to manage large teams and operational processes while maintaining consistent performance.
Timely decision-making and ability to adapt quickly to changing priorities.
Ability to collaborate, build trusted relationships and create an inclusive, supportive environment.
Compliance with health and safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines.

Benefits

Comp & perks

Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
Life Assurance – peace of mind for you and your loved ones.
Salary Sacrifice - Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
Pension - Auto enrolment into the company pension scheme.
Learning & Development - Opportunities available to progress your skills and career.