SPINS

Customer Support Specialist

SPINS

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $55,000 - $69,000 per year

Job Level

Junior

About the role

  • Investigate and resolve complex client issues by thinking critically about root causes, not just symptoms—own cases from intake through resolution
  • Master SPINS' data platforms (Point-of-Sale, Panel, eComm) and understand how CPG brands use our solutions to drive business decisions
  • Partner with Product, Data, and Engineering teams to solve technical issues and influence product roadmap based on client needs
  • Identify opportunities to scale support through better training, documentation and automation
  • Stay current on natural products industry trends and how clients leverage data for category management and sales strategy
  • Act as the voice of the customer internally, surfacing product improvements and advocating for client experience.

Requirements

  • 1-3 years in a client-facing analytical or support role
  • Critical thinking skills: Question assumptions, dig into root causes, consider multiple approaches before acting
  • Independent problem-solver: Comfortable navigating ambiguity and making decisions without constant oversight
  • Complex topic comprehension: Quickly understand technical concepts, data relationships, and system interactions
  • CPG/data fluency: Familiarity with how consumer brands use data (sales trends, market share, distribution) or eagerness to learn rapidly
  • Strong communication skills—explain technical concepts clearly to analysts and executives
  • Advanced Excel; comfortable learning new software platforms quickly.
Benefits
  • We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
  • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisExceltechnical problem-solvingdata relationshipssystem interactionsautomationdocumentationcategory managementsales strategyCPG fluency
Soft Skills
critical thinkingindependent problem-solvingcommunicationclient advocacyambiguity navigationroot cause analysisanalytical skillscollaborationinfluencetraining development